Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Orders
Once your payment is successful, your order is confirmed. You’ll receive an order confirmation via email within 15 minutes.
Check your spam/junk folder or contact hello@ezmera.com.
No, items in your cart are not reserved until payment is processed.
We offer free shipping on all orders.
Once your order has been shipped, we’ll send you an email with your tracking ID. Just click on the link in the email and you’ll be able to follow your order every step of the way!
Orders can only be cancelled within 30 minutes of placing, before processing begins.
Contact hello@ezmera.com immediately with your order number and mandatory unboxing video.
Returns & Refunds
You can request a return within 5 days of delivery. We totally understand that sometimes things don’t work out, so just reach out within that window and we’ll help you sort it out.
We regret to inform you that exchange of products is not possible for the products bought from our website.
Please make sure the bag is unused and comes back with its tags, dust bag, box, and invoice. We take care to send out brand-new products, and we want every Ezmera customer to receive them that way too!
You can request a return here - Just share the required details, and our team will get back to you to help with the process.
We’ve got you covered! Ezmera will arrange and cover the pickup and delivery for all approved returns, no extra charge to you!
Refunds are usually processed within 7–10 business days after we receive and inspect your return.
For COD orders, we’ll send you a secure payment link to receive your refund easily.
Return & refund exceptions
Yes. We cannot accept returns/refunds for:
- Requests made after 5 days of delivery
- Items without unboxing video
- Used products or missing packaging, tags, or dust bag.
- Sale/clearance products.
Products
Ezmera frequently launches new collections of handbags and leather goods.
Some designs are limited edition, others may be restocked based on demand.
Currently not available.
Faux Leather: Wipe with a soft, dry or damp cloth. Avoid heat, sunlight, and chemicals.
Fabric: Spot clean gently with mild soap. Avoid soaking or machine wash.
Metals: Wipe fittings and zippers with a dry cloth. Keep away from sprays or perfumes.
Always store in the dust bag provided.