Once your payment is successful, your order is confirmed. You’ll receive an order confirmation via email within 15 minutes.

No. For prepaid orders, Ezmera will never ask you to pay again after your payment has been successfully completed through our official website or approved payment partner.

If anyone calls or messages you claiming that your earlier payment failed, there was a technical issue, or you need to accept a refund/compensation amount and repay for delivery, please treat it as suspicious.

Do not make any payment through personal UPI IDs, QR codes, unofficial payment links, WhatsApp messages, SMS, or phone calls. Please contact us immediately at hello@ezmera.com with your order number, caller number, screenshots, payment link, UPI ID, QR code, or any other relevant details.

For Cash on Delivery (COD) orders, please make payment only when the delivery person is physically at your doorstep and is handing over the package to you.

Do not make any advance payment for COD orders through phone calls, WhatsApp messages, SMS, personal UPI IDs, QR codes, or unofficial payment links.

Check your spam/junk folder or contact hello@ezmera.com.

No, items in your cart are not reserved until payment is processed.

We offer free shipping on all orders.

Once your order has been shipped, we’ll send you an email with your tracking ID. Just click on the link in the email and you’ll be able to follow your order every step of the way!

Orders can only be cancelled within 30 minutes of placing, before processing begins.

Contact hello@ezmera.com immediately with your order number and mandatory unboxing video.

You can request a return within 5 days of delivery. We totally understand that sometimes things don’t work out, so just reach out within that window and we’ll help you sort it out.

We do not offer exchanges.
If you’d like a different style or colour, you may return your order (if eligible) and place a new purchase separately.

Please ensure the bag is unused and comes back with all original tags, invoice, dust bag, and box.
Items returned without these or showing signs of use will be sent back to you without a refund.
Sale or clearance items are not eligible for returns or refunds.

You can request a return here - Just share the required details, and our team will get back to you to help with the process.

For damaged, defective, or incorrect items approved by our team, Ezmera will arrange a free replacement pickup.

For returns that are not due to damage, defect, or an incorrect item, a standard return pickup charge of ₹350 will be deducted from the refund amount.

Yes. For returns that are not due to damage, defects, or wrong item delivery, a 10% restocking fee will be deducted from the refund.
This applies to returns due to change of mind, preference, or wrong selection.

We do not offer a try-on option. You may still return the product if it is unused and in perfect original condition with all tags and packaging intact.

Refunds are usually processed within 7–10 business days after we receive and inspect your return.

For COD orders, a secure payout link will be shared with your registered email or mobile number for refund processing.

Yes. We cannot accept returns/refunds for:

• Requests made after 5 days of delivery
• Items without unboxing video
• Used products or missing packaging, tags, or dust bag.
• Sale/clearance products.
  

Ezmera frequently launches new collections of handbags and leather goods.

Some designs are limited edition, others may be restocked based on demand.

Currently not available.

Faux Leather: Wipe with a soft, dry or damp cloth. Avoid heat, sunlight, and chemicals.

Fabric: Spot clean gently with mild soap. Avoid soaking or machine wash.

Metals: Wipe fittings and zippers with a dry cloth. Keep away from sprays or perfumes.

Always store in the dust bag provided.