Return & Refund Policy

At Ezmera, we take great care to ensure your products are crafted and delivered with the highest standards. While we hope you love your purchase, if something isn’t right, you can request a return within 5 days of receiving your order. Returns requested after this period will not be accepted.

To be eligible for a return, the item must be unused, in original condition, and returned with all tags, the invoice, dust bag, and the original packaging box. Items that do not meet these requirements will be sent back to you without a refund.

Sale or clearance items are not eligible for returns or refunds.

If your item is damaged, defective, or incorrect, please contact us immediately at hello@ezmera.com. Our team will assess the issue, and if approved, we will arrange a free replacement pickup. The final determination of whether an item is defective will be made at Ezmera’s discretion, based on our quality standards.

How to request a return?

Changed your mind? No worries. You can submit a return request within 5 days of receiving your bag by writing to us at hello@ezmera.com with your order number and reason for return.

Damages and issues

1. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. For damaged or incorrect items, we can arrange a free replacement pickup if approved by our team.
3. For returns that are not due to damage, defect, or an incorrect item, the ₹350 return pickup charge will still apply.

Ezmera's bags undergo a three-layer quality check before dispatch. In the rare event that a defective product is delivered, the assessment of its condition will be conducted by our team. The final determination of whether an item qualifies as damaged or defective will be made at Ezmera's sole discretion.

Shipping & Courier Responsibility

1. Once an order has been handed over to our courier partner and tracking details have been shared with the customer, delivery will be handled as per the courier partner’s process and timelines.
2. While Ezmera will assist customers with tracking and delivery-related concerns, delays, failed delivery attempts due to customer unavailability, incorrect address details, refusal to accept delivery, or other courier-related issues may be outside Ezmera’s direct control.
3. Customers are requested to track their shipment regularly and ensure availability at the delivery address to avoid delivery failures or return-to-origin (RTO).
4. Any return or refund resulting from such courier-related issues will be treated as a non-defective return and will be subject to applicable return pickup charges and restocking fees.

Can I return a bag after trying it on?

We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 5 days. Please ensure the bag is unused, has its original tags attached, and is in its original condition.

Exchanges

We do not offer exchanges. If you would like a different style or colour, you may return your order, if eligible, and place a new purchase separately.

Restocking Fee

For returns that are not due to product defects, damages, or order errors on our part, including change of mind, preference, incorrect selection, customer refusal to accept delivery, failed delivery due to customer unavailability, incorrect address details, or courier-related return-to-origin cases, a restocking fee of 10% of the product value will be deducted from the refund amount.

We encourage customers to review their orders carefully before purchasing.

Refunds

A standard return pickup charge of ₹350 will be deducted from your refund amount. Once your return reaches our warehouse, we will inspect the item and notify you whether the refund has been approved. Refunds will be processed to your original payment method within 7–10 business days. For COD orders, a secure payout link will be shared with your registered email or mobile number.

Ezmera will never ask customers to accept a small refund, compensation amount, cashback, or adjustment payment and then repay for delivery or order processing. Any refund or payout from Ezmera will be processed only through our official payment/refund process or through communication sent directly from Ezmera’s official channels.

If you receive any call, WhatsApp message, SMS, payment link, QR code, or UPI request claiming that you need to accept money and then repay for your order or delivery, please treat it as suspicious. Do not make any payment and contact us immediately at hello@ezmera.com with your order number, caller number, screenshots, payment link, UPI ID, QR code, or any other relevant details.

If more than 10 business days have passed since your refund approval, please write to us at hello@ezmera.com.

We’re always here to help with any questions regarding returns or refunds, just reach out to our team.