All orders are carefully packed to ensure that your products reach you in perfect condition.
Fragile and delicate items are packed with extra cushioning and protective materials.
Each package is sealed securely before dispatch to avoid tampering.
2. Delivery Timelines
Orders are usually processed and dispatched within 1–3 business days of order confirmation.
Standard delivery timelines vary between 5–7 business days, depending on your location.
For remote or non-serviceable areas, delivery may take longer.
In case of unavoidable delays, our team will notify you by email or phone.
3. Important Payment Safety Notice for Deliveries
For prepaid orders, Ezmera will never ask you to pay again during delivery.
If your order is Cash on Delivery (COD), please make payment only when the delivery person is physically at your doorstep and is handing over the package to you. Do not make any advance payment for COD orders through phone calls, WhatsApp messages, SMS, personal UPI IDs, QR codes, or unofficial payment links.
If anyone calls or messages you claiming that your earlier payment did not go through, that there was a technical issue, or that you need to accept a refund/compensation amount and repay for delivery, please treat it as suspicious.
Please do not make any payment through personal UPI IDs, QR codes, payment links, phone calls, WhatsApp messages, or SMS requests claiming to be from Ezmera, a delivery agent, courier partner, or any other third party.
Ezmera accepts prepaid payments only through the official payment options available on our website, www.ezmera.com, or through official communication shared directly by Ezmera.
If you receive any suspicious call or message related to your order or delivery, please contact us immediately at hello@ezmera.com with your order number, caller number, screenshots, payment link, UPI ID, QR code, or any other relevant details.
Your order and payment are safe with Ezmera if you have completed payment through our official website or approved payment partner.
4. Tracking Details
Once your order is shipped, you will receive an email/SMS with the tracking ID and courier details.
You can track your shipment directly on the courier partner’s website or through the tracking link shared.
For any tracking or delivery-related queries, please write to us at hello@ezmera.com with your order number.
Fast shipping
Super fast shipping in 48 hours.
Customer service
We are available from Monday to Friday to answer your questions.
